Common payment issues

Okay, let's face it. From time to time, things can go wrong. However, when it comes to receiving your hard-earned money, you want to avoid any issues. So do we. Here are the most common ones listed for you:

Wrong payee info provided

Here you need to make sure that you enter your correct first and last name and that it matches your Linkvertise account – please do not enter Gamertags in the line.

If you enter incorrect or very special data, it has to be verified by our payment provider. Your open payouts won’t arrive until the ID was verified.

PayPal withdrawal has not been payed out (No bank account/PayPal limit reached)

If you have not linked a bank account or if you’ve reached the deposit limit of $ 2,500, there may be a problem with PayPal withdrawals. Then you will also have to verify your identity with PayPal.

PayPal withdrawal has not been payed out (external error)

This can also be the problem if your withdrawal has been marked as successful and the processing time has exceeded. In this case, please refrain from contacting us and contact PayPal directly with the number on your invoice and ask why the transfer did not arrive – most of the time it has to do with the cases just described.

PayPal is not available

How long will each payment method take to be processed one might ask. To answer this question we’ll recommend to check out this page by our payment provider Tipalti. You`ll also find an precise outline on which withdrawal method is good for you and the country you live in.

Withdrawal has been marked successful bus hasn't arrived in my bank account

This can have several reasons. The most common are:

• Check: Since a paper check has been send out to your address, please make sure, that you’ve entered the right address info (please consider, that the arrival of the paper-check might take up to 30 days after it was processed from our team)
  
  
• Wire Transfer: Usually it should be there within 1-3 days. Sometimes wire payments are stuck at a certain point a little bit longer, so we recommend you to wait for at least around 1 week, after the payment is marked as “successful”. If it hasn’t arrived, we will discuss further steps and try to investigate the current payment situation.Just contact our support chat.
  
  
• Bank Transfer: Please download the payment receipt and look up the “Credit-Number” on the very top in the orange field. Contact your bank and ask about that exact payment number and if they know something. When they require further documents or verification, let us know. We will do everything, that you receive your money.

Withdrawal has been cancelled

If we ever cancel one of your withdrawals, you will be notified of the reason. Usually you can see the reason below your initial payment request. Sometimes you’ll get a notification by our payout provider Tipalti.

We hope you found this article helpful and informative. We wish you great success with Linkvertise!

Your Linkvertise Team 🧡